Oct 2026: AI capital cycle roadmap (Part 2)

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AI Capital Cycle Roadmap (Part 2)

October 2026

Most investors love what is working today and that led some down an alley of momentum and chasing operational gearing. AI offers amazing productivity advancements, but a short term bubble has been created by the capital chasing it. In contrast, we love companies that invest and innovate for their customers long term benefit. The faster their innovation, the greater today’s investment, resulting in lower near-term profits and share prices. Today Mr Market doesn’t favour our companies and that is a great opportunity.

Revisiting our roadmap

Please take a look at Part 1, in it we tried to put the current AI capital cycle into some historical context. Crucial was opening readers minds to the distinction between the Installation period of a capital cycle and the Deployment period. The latter sees the long term benefits of AI delivered in decades. The former is about the near term capital that chases the idea, creating an investment boom and bust.

We also observed that during the 1998-2002 period, views on both sides (bulls and bears) were far too ingrained. Open mindedness and balance were nowhere to be seen. This is a 2026-2028 investor’s greatest risk, i.e. to be an uber-bull or a perma-bear on all things AI related.

Munger and Risk

We are trying to give ourselves an investing roadmap for the next few years. Observing and navigating cycles is different to calling them. I am minded to behave as Munger did towards Musk c.10 years ago. He neither backed Elon nor bet against him. Instead, just observing the scale of risk Elon was taking on in so many near-death experiences in his businesses. Munger just decided he did not need to play. That is how I feel about parts of the AI investment landscape today (SpaceX, Neoclouds etc.). However, a good understanding of how the environment could evolve may present us with future opportunities.

AI is amazing… and a bubble

“The test of a first-rate intelligence is the ability to hold two opposed ideas in the mind at the same time and still retain the ability to function.” F. Scott Fitzgerald

To have an edge in the next few years, investors need to be able to think as per Fitzgerald:

  • We should be bullish on the long term potential that AI offers to society and businesses, but still carefully watch the capital cycle unfold.
  • We can admire the functionality that AI delivers but be cautious about whether many of those developing it will see returns sustainable enough for us to invest at current prices.

This suggests a wait and watch tactic rather than a need to jump on the bandwagon.

AI solves long standing economic malaise

I remain excited by the prospect of what AI can deliver to the world. Where some see a threat to security or employment, I see a reason to celebrate. This is because I think AI stands a high chance of solving an ingrained global economic problem: the lack of productivity. Productivity, simply expressed, is output per hour worked. When productivity rises, standards of living rise too. This is good for government incomes, those who rely on them, corporate profits and the stock market.

An observation on AI’s potential productivity was made by Warren and Charlie in their last Berkshire meeting together. They rightly observed that technological changes bringing about productivity boosts can take 20-30 years to fully roll out. As such, small incremental changes in total output and employment occur each year. This, and the new roles every new technology creates, are points missed by the AI fearmongers. As such, I don’t subscribe to the mass unemployment idea. Today there is fear of the AI overlord. This is normal for new technologies… humans feel threatened by rapid change. With all new technologies, the fear comes early and the regulation comes late.

“The likelihood of change taking place depends on the outcome of the struggle between novelty, thirsting for a chance to take its place, and the old, fearful of any threat to the status quo.” Joel Mokyr 1997 (see below)

The contradiction in the AI investment case

This productivity boost highlights a contradiction in the blanket bull case for AI investment. One of the reasons why companies and individuals like AI so much is the time savings/usefulness it has vs. its cost. If its cost were to rise significantly (so that all model/datacentre builders can make an acceptable rate of return on their investment), then that trade off becomes far less interesting. This is not questioning the value AI creates; it is where that value accrues. Email and Excel saved us all huge amounts of time, but there was still only a limited price they could be sold for, even by a quasi-monopoly provider.

Large language models (LLMs) are improving at a very fast rate and competing models are leapfrogging each other in accuracy, functionality and reduced cost. They also all learn from each other. This does not suggest good medium term ROIC’s or high terminal values for many LLM standalone companies.

One company we know well at the forefront of AI deployment has been Block. Their inhouse system (Goose) utilises all models. This is what they said last month:

“We don’t need leading-edge models to do the vast majority of AI work we undertake today”

That said, at Holland we like Claude and are unlikely to turn away from it to save a few pounds. It is our star employee. We currently spend c.£40 a month on it, and it might be saving us £10k a year. Both these figures might double in the next 12 months and then I suspect will plateau.

Why this time could be different

In 1999 a new breed of digital companies emerged to challenge analogue incumbents. Today’s incumbents are very high-quality businesses. All of which have long term outlooks, a commitment to innovation and customer centricity (e.g. Meta/Google/Amazon/TSMC). The high level of conviction such companies have in AI’s long runway of profitable growth is notable.

Whilst huge capital is being spent to scale AI, the wiring needed for its initial rollout (fibre, 5G, cloud) was already in place, thus helping its pace of adoption. As such todays incumbents have many advantages not disadvantages. The growth impact of AI to their core operations, and their ability to flex investments (up or down!), make ROIC’s discussions for such companies more nuanced than for new entrants.

What we look for – Long term compounding

We invest in businesses that can compound our capital at a good rate by having powerful Sustainable Competitive Advantages. These come in different guises, but all have similar traits:

  1. They are long term in focus;
  2. They offer customers great value for money;
  3. They innovate heavily and invest for the long term;
  4. They are almost always run by an aligned founder for whom this is their life’s work.

Hamilton Helmer’s 7 Powers framework has stood the test of every market regime we’ve lived through. Whether it’s an Installation or Deployment period, Frenzy or Crash. Power dynamics don’t switch off just because capital is euphoric. But perhaps the Frenzy phase is when long term SCA’s gets harder to distinguish from the temporary sugar rush of operational gearing. This is maybe where we are today.

What we are searching for is not the next hot theme, but the next generational compounder. A business run by an owner manager who will make the correct capital allocation decisions for the long term, even when those decisions look wrong, unpopular, or margin dilutive today. Someone building a moat, not chasing a moment.

These companies will not always be comfortable to own. They may be misunderstood by Mr Market for long stretches, as Amazon and Google once were. Also, they are businesses that navigate themselves through a capital cycle, rather than simply being carried along by one.

Momentum investors’ unseen addiction

The reality of analysing businesses is complex and very few people are interested in the effort required to do so. Instead by investing in what is working today they take a shortcut that seems to work… for a while!

Most investors look to invest with portfolio managers who are performing well today. In turn, those PMs want to be investing in companies that are also performing well today. These biases are perfectly reasonable but expose investors to peak cycle risks (as they did in 2007).

Q: What makes a share price rise fast in a short period of time? A: Operational gearing in a commodity business. Simply put, if you refine oil and make $1 of profit on every barrel you sell at $50, you make a 2% margin. If the price then leaps by $2, your profit and margins treble. This is what has been happening to memory chip businesses like Micron of late. Their profits and margins have leapt, and share prices boomed.

Meanwhile what are our companies doing? Powerful network businesses with wonderful customer offerings, like Mercado Libre, Block or Meta, are investing heavily in future AI products they think their customers will love.

So, at the same time AI commodity businesses are booming, some of the world’s best businesses profits are slowing. Seen through this lens recent year stock price movements are understandable.

Owner managers aggressively invest in pivots

The DNA of our companies means they are good at pivoting, bringing new products and services to their customers quickly. They are wired and happy to invest aggressively today for a stronger market position tomorrow, embracing Charlie Munger’s ethos of deferred gratification. Let’s lay today’s AI opportunity over this.

Each one of these companies: Amazon, Meta, Block, Wise, Nu, SEA, Meli, sees the wonderful things that AI can do to develop their offering. So, which of the following strategic routes do they choose today?

  1. Invest a little, see what competitors do, and review in three years….?
  2. Invest heavily today, depress margins, and strengthen their market position further.

In every single one of these companies, they are choosing option b – seeking to widen their moat. Crucially, as mostly lower margin businesses, investing today disproportionately hurts their short term profitability and that makes them unpopular with Mr Market.

The hated investment phase

I have been looking at share prices for almost 40 years and one of the greatest constants I see is that markets always dislike investment phases. This is because uncertainty is rising, risk is seen to be rising, and earnings forecasts are falling.

That is what makes the Frenzy phase of a capital upcycle so unusual. All such normal market concerns about an uncertain period of investment are just brushed aside…for a while. During such phases the promoters find new metrics to use. So, they point to mobile subscriber growth or website hits (1999), or recently token usage.

Where are we in the cycle

In Part 1, we highlighted the Installation period and the Deployment period of the capital cycle, noting that between the two often comes a recession or crash.

Spring/Summer 2026 felt like the second half of the Installation period, known as the Frenzy. This is when capital aggressively chases the new opportunity. What we can’t know however, is how long this period will last. Notably, in recent weeks markets are now starting to ask more ROIC type questions. They are also starting to question how some future projects will get funded. The cycle is ticking on.

“The turning point from Installation to Deployment is a crucial crossroads, usually a serious recession, involving a recomposition of the whole system…” Source: Technological Revolutions and Financial Capital, Carlota Perez

2026 is a capital cycle at work in real time. It has nothing to do with the long term benefit this new technology will bring to society; it is about the scale of supply-side capital now chasing it, and about that supply one day meeting an unknowable medium-term demand curve. This is history rhyming.

“In virtually all financial innovations and investment fads, Wall Street creates additional supply until it equals and then exceeds market demand. The profit motivation of Wall Street firms and the intense competition among them render any other outcome unlikely.” Seth Klarman, Margin of Safety, 1991

“We knew we needed more funding. We also knew that the boom was going to end…. That March 2000 funding bought us the time we needed to make PayPal a success. Just as we closed the deal the bubble popped.” Source: Peter Thiel, Zero to One, 2014

Being knowledgeable about past cycles, and the non-linear growth they produce, might be a powerful tool for investors one day soon.

How to invest…carefully!

Markets today are betting that SpaceX, Nvidia, OpenAI and Anthropic will be the AI winners. Also, that AI/semiconductor profit growth will keep rising in a linear fashion.

Markets also know that Google, Facebook and Amazon were born out of the web age, but they assume tomorrow’s dominant players will be newcomers, as they were in the 2000s. That is not illogical thinking, but it might be wrong. Digital vs. analogue was like oil and water, and the transition was almost impossible for any business that was dominant pre-c.1997 to make. AI, however, is a digital tool and while it is a threat to some businesses, it is a boost to others that are already digitally empowered and ingrained.

The generation of businesses that were left behind in 1999 were nothing like the market leaders we have today. Today’s leaders are run by visionaries with a huge focus on innovation and a desire to quickly adopt whatever technology will benefit their customers. They are also very happy to spend heavily, either when customer demand requires it (Amazon) or when they think a pivot is coming and they want to be ready for it (Google, Meta, Microsoft). The spending such companies have been making over the last two years, that worried markets, is a sign of how fast they wish to evolve in an AI world, and of their early commitment to do so. The lazy analogue leaders of 1997 did not do this. Many of these companies look attractive to us.

So much change… or so little

“The atom bomb will change everything except how men think” Albert Einstein

The share price changes of many companies in the last year indicate the seismic change Mr Market thinks AI is going to bring to all parts of the global economy. We see this change too, but we think some things will stay surprisingly the same. Mostly the desire for value for money and great customer service. Next and Walmart are two examples of pre-1998 winners who did adapt brilliantly to the digital world. Both did so by continuing to excel in offering great value for money and a good customer experience. We think future winners will have similar traits (Amazon, Nu, Wise + SEA are examples).

If customers and advertisers continue to love the experience, innovation and value they get from using say Instagram or Nu, they will not look elsewhere. The same is true across a great many of the companies we favour. TSMC stands out today as the supplier of choice to the world’s semiconductor designers. Yes, it has technical dominance, but it also has market power. This was derived from working hard to give customers value for money and great service for c.30 years.

In this context, Amazon stands out as both a present and a future winner. No entity globally has focused on customer (consumer and B2B) value and service like Amazon. Whilst obvious to any retail user of the business, the jewel in their crown today is AWS. AWS has developed an unparalleled relationship of digital trust with many of the largest and most complex organisations on earth. As AI usage scales, they will be trusted more than anyone to implement it powerfully across enterprises in a safe and cost-effective manner (see Andy Jassy/our view on this here).

AI investing danger zone

Today we see great value in founder run, innovative, customer focused, powerful network businesses. In contrast we think there are a few AI danger zones.

The digital age brought cheaper broadband, unlimited music streaming and brutal price transparency to a great many products and services (Thank you Amazon). We think AI will help bring that transparency to a few remaining legacy industries. We think AI agents will/are coming for the fat profit margins made by those who enjoy a little customer apathy even in the face of poor service. The big vulnerable pools look to be banking, cable/telecoms and some utilities. These are places where some customers today remain on aging contracts that allow incumbent groups to make higher than justified margins, even in the face of a poor customer experience.

This is largely due to the hassle of switching. If AI agents make this process easier, customers will switch to more keenly priced contracts. Today you have some loyalty to Netflix or Amazon due to the price you pay for the value you get. But do you have loyalty to Sky who ratchet up prices at contract expiry, or utilities who do not answer the phone? We thought not!

The banking pool is particularly interesting. The whole global sector relies on NIM[1] for its core profitability. If more people seek out better interest rates on current account type balances then core banking profitability will come under sustained pressure. Courtesy of customer champions like Wise and Nu, this is already happening today. AI we think could supercharge this process. This is profit-pool the sector will find hard to replace. (#my iceberg is melting)

Deflation and Economic Cycles

Today inflation and higher interest rates are the theme. Oil, wars (trade and real) and welfare have all played a part. However, we observe that both AI technology itself and the capital that is chasing it today are deflationary. Economic crystal ball gazing is not our thing, but the learnings of 1999 are worth understanding. After the TMT bubble popped in 2000, the resulting economic contraction saw FED rates reduce from 6.5% in 2000 to 1.75% in 2002. Arguably this created the housing boom that followed. During this 2002-2008 period the deflationary effects of digitisation (and globalisation) helped sustain strong economic growth at low inflation rates. This is no forecast, but a scenario worth being aware of. Cycles are powerful and often have knock on consequences – the AI capital cycle will be no different.

I’ve seen this movie before

The longer this AI cycle runs the more it looks like a replay of 1999. Then, like now, the stock market was highly bifurcated with great companies like Diageo or Unilever trading at low multiples.

Recently I listened to Paul Tudor Jones who also sees today as a 1999 replay. He was at a conference and asked the audience to put their hands up if they were investing professionally in 1999. Only 20% of people did.

History rhymes when no one is left to remember it. The people asking the difficult questions of this cycle are those with experience of past ones. I started in 1987 and saw 1999 close-up as a sell side Telco analyst. That doesn’t make me right, but it does give me some context.

Whilst this AI cycle could affect the economic cycle, this is not 2008. Although some of the financing look as spurious! (see this great piece by Ares Management). 2008 taught investors that when a correction comes it can be dramatic and almost existential. 1999 learnings are very different, however. It saw a huge rotation back into underpriced quality companies.

We are positioning the portfolio for all scenarios but that one is looking plausible. I will sign off as per Top Gun. We are finding great companies run by great managers at great prices. A target rich environment indeed.

Thanks for reading and best wishes

Andrew + Team

Related reading

Holland AI capital cycle roadmap – part 1

Technological Revolutions and Financial Capital written by Carlota Perez hugely helped my capital cycle thinking

Mike Burry’s Substack

Stripe’s 2025 annual letter had some good thoughts on Agentic commerce starting on page 9

Ares AI funding insights. Excellent piece on the opaque funding of AI data-centres (recommended by Mike Burry)

Joel Mokyr piece on why new technology adoptions can be fast or slow (recommended by Collison Brothers)

The Directors and employees of Holland Advisors may have a beneficial interest in some of the companies mentioned in this report via holdings in a fund that they also act as managers to.

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  1. Net Interest Margin – The difference between what banks pay in interest on deposits and what they charge on loans. ↑

 

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  Please read the following conditions of use of this website. This website is directed at Professional Clients and Eligible Counterparties, as defined by the Financial Conduct Authority, and should not be relied upon by Retail Clients (as defined  by the Financial Conduct Authority). The information on this website is issued by Holland Advisors (London) Limited (hereafter referred to as “Holland Advisors”), a limited liability company (company number 07431314) incorporated in England and Wales, which is authorised and regulated by the Financial Conduct Authority (FRN: 538932). This website is for information purposes only and does not constitute an offer or solicitation to buy or sell securities, funds or any other financial instrument. The information is directed inside the United Kingdom and is not directed at any persons in jurisdictions where it would be against local law or regulation. In particular, information on this site is not directed at any person, partnership or corporation being resident in the United States of America. Holland Advisors disclaims all responsibility if you access or download any information in breach of any law or regulation of the country in which you reside.
Information on this site
The information provided does not constitute advice. Holland Advisors believes that the sources of the information in this website are reliable. However it cannot and does not guarantee, either expressly or implicitly, and accepts no liability for, the accuracy, validity, timeliness or completeness of any information or data (whether prepared by it or by any third party) for any particular purpose or use or that the information or data will be free from error. Holland Advisors does not undertake any responsibility for any reliance which is placed by any person on any statements or opinions which are expressed herein. Neither Holland Advisors nor any of its directors, officers or employees will be liable or have any responsibility of any kind for any loss or damage that any person may incur resulting from the use of this information. This does not exclude or restrict any duty of liability that Holland Advisors has to its customers under the regulatory system in the United Kingdom. All Information may be changed or amended without prior notice although Holland Advisors does not undertake to update this site regularly.
Marketing Communications
Documents on this site do not constitute investment research as they have not been prepared in accordance with UK legal requirements designed to promote the independence of investment research. Therefore, even if they contain research recommendations they should be treated as marketing communications and as such will be fair, clear and not misleading in line with Financial Conduct Authority rules. These communications are not personal recommendations to you and any opinions cited are subject to change without notice. Holland Advisors takes all reasonable care to ensure that the information on this site is accurate and complete; however no warranty, representation, or undertaking is given that it is free from inaccuracies or omissions. Documents on this site are based on, and contain, current public information, data, opinions, estimates and projections obtained from sources we believe to be reliable. Past performance is not necessarily a guide to future performance. The content of these documents may have been disclosed to the issuer(s) prior to dissemination in order to verify their factual accuracy. Investments in general involve some degree of risk, therefore Prospective Investors should be aware that the value of any investment may rise and fall and you may get back less than you invested. Value and income may be adversely affected by exchange rates, interest rates and other factors. The investments discussed on this website may not be eligible for sale in some states or countries and may not be suitable for all investors. If you are unsure about the suitability of an investment given your financial objectives, resources and risk appetite, please contact your financial advisor before taking any further action. Holland Advisors and/or its officers, directors and employees may have or take positions in securities, funds or derivatives mentioned on this site (or in any related investment) and may from time to time dispose of any such securities (or instrument). Holland Advisors manages these potential conflicts of interest internally via its compliance procedures.
Fund Information
Parts of this site may refer to Funds managed or advised by Holland Advisors. These are not solicitations to invest and any potential investors should refer to the “Our Funds” section of the website in order to learn more about these Funds and find out how and where to obtain the relevant full legal documentation.
Linked Websites
This site may be linked to third party websites or contain information provided by third parties. Holland Advisors does not make any representation as to the accuracy or completeness of such websites or information, has not and will not review or update such websites or information, and cautions browsers that any use made of such websites or information is at their own risk. Holland Advisors does not accept any liability arising out of the information contained on any linked website or Information provided by a third party and the use of such sites and information is at your own risk. This does not exclude or restrict any duty or liability that Holland Advisors has to its customers under the regulatory system in the United Kingdom.
Indemnity
You agree to indemnify and defend Holland Advisors, its affiliates and licensors, and the officers, directors, employees, and agents of Holland Advisors and its affiliates and licensors, from and against any and all claims, liabilities, damages, losses, or expenses, including legal fees and costs, arising out of or in any way connected with your access to or use of this website and the Information.
Use of Cookies
We use cookies on this website. Details of the cookies we use, why we use them, and how you can manage your cookie preferences are set out in our Privacy Notice.
Copyright, Trademarks and Other Rights
Copyright, trademarks, database rights, patents and all similar rights in this site and the information contained in it are owned by Holland Advisors or relevant third party providers. You may use the Information and reproduce it in hard copy for your personal reference only. The information contained herein and any supplemental documentation provided is confidential and should not be copied, reproduced or redistributed without the prior consent of Holland Advisors.
Governing Law
You agree that your use of this site and any dispute arising from this use is subject to English law and you submit to the jurisdiction of the Courts of England & Wales.

Privacy Notice

  This is the privacy notice of Holland Advisors (London) Ltd, our company number is 07431314. Our registered office is at Hones Business Park, The Granary, 1 Waverley Lane, Farnham, Surrey, GU9 8BB.
Introduction
This notice describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you. In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’. This notice applies to personal data collected through our website www.hollandadvisors.co.uk. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
Data Protection Officer

We have appointed a data protection officer (‘DPO’) who is responsible for ensuring that our privacy policy is followed. If you have any questions about how we process your personal data, including any requests to exercise your legal rights, please contact our DPO, Claire Brunt at  claire@hollandadvisors.co.uk.

Personal data we process
1. How we obtain personal data The information we process about you includes information:
  • you have directly provided to us
  • as a result of monitoring how you use our website or our services
2. Types of personal data we collect directly When you use our website, you may provide personal data by submission of data by our Sign Up or Contact Us forms. This can be categorised into the following groups:
  • personal identifiers, such as your first and last names
  • contact information, such as your email address and your telephone number for communication
  • records of communication between us including messages sent through our website, email messages and telephone conversations
  • marketing preferences that tell us what types of marketing you would like to receive
3. Types of personal data we collect from your use of our services By using our website and our services, we process:
  • technical information about the hardware and the software you use to access our website and use our services, including your Internet Protocol (IP) address, your browser type and version and your device’s operating system
  • usage information, including the frequency you use our services, the pages of our website that you visit, whether you receive messages from us and whether you reply to those messages
  • your preferences to receive marketing from us; how you wish to communicate with us; and responses and actions in relation to your use of our services.
4. Our use of aggregated information We may aggregate anonymous information such as statistical or demographic data for any purpose. Anonymous information is that which does not identify you as an individual. Aggregated information may be derived from your personal data but is not considered as such in law because it does not reveal your identity. For example, we may aggregate usage information to assess whether a feature of our website is useful. However, if we combine or connect aggregated information with your personal data so that it can identify you in any way, we treat the combined information as personal data, and it will be used in accordance with this privacy notice. 5. The bases on which we process information about you The law requires us to determine under which of six defined bases we process different categories of your personal data, and to notify you of the basis for each category. If a basis on which we process your personal data is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information. 6. Information we process with your consent Through certain actions when there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, you provide your consent to us to process information that may be personal data. Wherever possible, we aim to obtain your explicit consent to process this information, for example, we ask you to agree to our use of non-essential cookies when you access our website. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us  claire@hollandadvisors.co.uk. 7. Information we process for the purposes of legitimate interests We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after having given careful consideration to:
  • whether the same objective could be achieved through other means
  • whether processing (or not processing) might cause you harm
  • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
  • improving our services
  • record-keeping for the proper and necessary administration of our business
  • responding to unsolicited communication from you to which we believe you would expect a response
  • preventing fraudulent use of our services
  • exercising our legal rights, including to detect and prevent fraud and to protect our intellectual property
  • insuring against or obtaining professional advice that is required to manage business risk
  • protecting your interests where we believe we have a duty to do so
How and when we process your personal data
8. Your personal data is not shared We do not sell, rent or otherwise share the personal data you give us - for example, through our Sign Up or Contact Us forms - with third parties, and our handling of that data, including our CRM and email systems, is carried out in-house. Our website does, however, use a small number of third party tools to operate securely and to display embedded video content. These are Google (through reCAPTCHA and YouTube), Vimeo and Cloudflare, used for security and video playback, and CleanTalk, used for spam prevention. Each of these processes limited technical data under its own privacy policy, as described further under Cookies below.
Use of information we collect through automated systems
9. Cookies Cookies are small text files (and similar technologies, such as local storage) placed on your device by your web browser when you visit a website that uses them. They allow information gathered on one web page to be stored until it is needed for use at a later date. We currently use the following categories of cookies:
  • Necessary - required to run the website and protect it against spam and automated abuse, including cookies set by CleanTalk, Google reCAPTCHA and Cloudflare. These do not require your consent.
  • Statistics - Google Analytics cookies, used to understand how many people visit the site and how they use it.
  • Marketing - Cookies and similar technologies set by YouTube and Vimeo when a video is embedded on our pages, which allow the video to play and let Google or Vimeo measure viewing activity.
Cookies in the Statistics and Marketing categories are only set with your consent, which you can give, decline or withdraw at any time using our cookie consent tool. 10. Personal identifiers from your browsing activity Requests by your web browser to our servers for web pages and other content on our website are recorded. We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
Other matters
11. Your rights Under the UK GDPR, you have the right to:
  • be informed about how we use your personal data (as set out in this notice);
  • request access to the personal data we hold about you;
  • request that we correct any inaccurate or incomplete personal data;
  • request that we erase your personal data, in certain circumstances;
  • request that we restrict our processing of your personal data, in certain circumstances;
  • receive a copy of certain personal data you have provided to us, in a structured, commonly used, machine-readable format, or ask us to send it to another organisation;
  • object to our processing of your personal data, including for direct marketing; and
  • not be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects, save in limited circumstances.
You can exercise any of these rights by contacting our Data Protection Officer using the details above. If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator. You can contact the ICO at ico.org.uk, by telephone on 0303 123 1113, or by post at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. We would, however, welcome the opportunity to address your concerns directly before you approach the ICO. 12. Communicating with us When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business. We may keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service. 13. Complaining If you are not happy with our privacy policy, or if you have any complaint, please contact us using the details above. We will acknowledge your complaint within 30 days and aim to resolve it without undue delay. You also have the right to complain to the ICO at any time (see ‘Your rights’ above). 14. Retention period Except as otherwise mentioned in this privacy notice, we keep your personal data only for as long as required by us to provide you with the services you have requested. 15. Compliance with the law Our privacy policy complies with the law in the United Kingdom, specifically the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR), each as amended from time to time, including by the Data (Use and Access) Act 2025. 16. Review of this privacy policy We shall update this privacy notice from time to time as necessary.