Jun 2026: What a capital cycle peak (AI) looks like (Part 1)

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What a capital cycle peak (AI) looks like (Part 1)

June 2026

AI is a capital cycle, and it has all the hallmarks of a big one. How to understand it and invest with care during its full length is something I have spent much time reflecting on in recent months. Many new to the investing game (those under 50) will see this as an amazing new chapter for the world where everything changes. There may well be some truth to that, but what is equally true is that much of the industrial and investor behaviour (and crucially how these two interact) we have seen many times before. In this piece I share my lessons of the past. In the next we will try to look forward.

An AI bull, but have seen this movie before

Each new industrial revolution is exciting, and each cycle is subtly different from those that came before. The required study and reflection of what that means for investors today is complex, deserving a proper amount of time. As such this is not going to fit into a nice easy sound bite. In a world of high frequency trading and momentum investing, I suspect a lasting edge can maybe be found by those prepared to do the work. Let’s see.

Before we start, I want to be clear, I am an AI technology bull, excited about all it can do for humanity. But I am also a cautious investor who has seen movies like this before.

Many years, many cycles – much writing

Very long-standing readers of our work will know the four credit crunch pieces I wrote in 2007-2010. In these I outlined what I thought I saw coming and the potential consequences. Today when investing, I see macroeconomics akin to using wing mirrors when driving a car. I.e. we are mostly engaged in stock picking, but you need to keep an eye on the macro world around you. Sometimes more closely than others – 2007-2009 and COVID were two such example periods. This looks like another.

The other research piece I would reflect on is our work on Netflix. In it (page 7) we outlined our thinking on capital cycles, explaining that we thought the peak capital chasing subscribers had passed, so going forward Netflix would have greater pricing power. This is an example of the sort of cycles happening within industries all the time (another example today is EVs with much capital chasing market share).

AI is different – It’s a major capital cycle

What is happening with AI is similar, but different. Mostly this is due to the scale of both the opportunity and the capital that is chasing it. But it is also due to the breadth of the industrial/financial and political players that are impacted/attracted to it. Today is reminiscent of 1999/2000, a period we will discuss in more detail. My studying of that period is not from textbooks, but from being a transport specialist who became a telecom specialist in 1999 at Merrill Lynch. Additionally, I started my career in the summer of 1987, 10 weeks before the stock market crash.

Since those days I have read many books on bubbles and capital cycles to supplement my own experience, and all are referenced at the end. Does that make me an expert on these cycles and what sets them apart? Who knows. What is true is that I have spent a good part of my career reflecting on these issues.

The mistake ALL investors make in capital cycles

Upfront I observe a clear investing mistake I have seen repeated in all such cycles. This is the ingrained nature of both camps. The early bulls are emboldened by their success, so tend to stay bullish at all valuations. The early bears just see more reason to be cynical as prices rise. Looked at 10 years later both camps spend many years being wrong, ingrained in their view, and rarely thinking openly.

That is why maybe a roadmap could help because in such periods even the very best investors need one. I also hope it will help us when the next phase occurs. I have seen up close the ingrained views in past cycles. Indeed, I was a non-believer in TMT 1999, but way too early. That ingrained scepticism cost me dearly as I did not realise the opportunities being offered to me in c.2003-5 (e.g. Amazon and Google).

Learning from this, I have taken a more open-minded approach to AI. Like others I’m impressed by what the technology can do, but still keen to make sure I get a margin of safety on the companies I am investing in. The result has seen me buy shares in businesses I see as long-term beneficiaries when offered at good valuations. However, I’m not chasing anything new (read unproven from an ROIC perspective). For all my open mindedness, I’m an ‘investor’, not a ‘speculator.’

John Maynard Keynes described investing as “the activity of forecasting the prospective yield of assets over their whole life.” Speculation he described as “the activity of forecasting the psychology of the market.”

The capital cycle framework

AI is here to stay. On that hopefully all can agree. So how do we as investors navigate this new world in the coming years/decades.

The most relevant of my study books to today’s starting point is Technological Revolutions and Financial Capital by Carlota Perez. Bearing in mind it was written in 2003 reading it today is like a handbook written for the here and now. A crucial number of conclusions it makes I have witnessed first-hand. The first of which is the separation between the Installation period of a new technology and the Deployment period of it.

In very broad terms, each (new technology) surge goes through two periods of a very different nature…. the first half can be termed the installation period.

It is the time when the new technologies irrupt in a maturing economy and advances like a bulldozer disrupting the established fabric and articulating new industrial networks, setting up new infra-structures and spreading new and superior ways of doing things.

At the beginning of that period, the revolution is a small fact and a big promise; at the end, the new paradigm is a significant force, having overcome the resistance of the old paradigm and being ready to serve as propeller of widespread growth.

The second half is the deployment period, when the fabric of the whole economy is rewoven and reshaped by the modernizing power of the triumphant paradigm, which then becomes normal best practice, enable the full unfolding of its wealth generating potential.

The turning point from Installation to Deployment is a crucial crossroads, usually a serious recession, involving a recomposition of the whole system… Source: Technological Revolutions and Financial Capital, Carlota Perez (emphasis ours)

Hopefully you see why this book is so useful to me. It is a literal textbook study of past cycles.

Fig.1: Anatomy of a capital cycle

Source: Technological Revolutions and Financial Capital, Carlota Perez

Enter the Frenzy

The book then breaks down the Installation period into two separate sub-phases. These being ‘Irruption’ and ‘Frenzy.’

Most with a cool head today would surely conclude we are in the ‘Frenzy’ period. The question of course is how long this frenzy will last. This is particularly moot when we consider what normally happens next…

Towards the end of the installation period, there is a phase of frantic investment in the new industries and the infrastructure, stimulated by a stock market boom that usually becomes a bubble that inevitably collapses in one way or another. Source: Technological Revolutions and Financial Capital, Carlota Perez

As the book highlights what separates these Installation and Deployment phases is usually a stock market crash or recession. This is interesting and borne out by my TMT 1997-2004 experience.

I also suspect, such an event is not at the forefront of many investors’ minds right now! (Shiller Crash confidence index here). I note that the TMT/Dotcom stock market ‘Frenzy’ period lasted less than two years (mid-1998-March 2000). Below we will talk about the cult figures that define these periods and the roles they play. But here is Peter Thiel on PayPal’s need for capital.

“We knew we needed more funding. We also knew that the boom was going to end. On Feb 16, 2000 the Wall Street Journal ran a story lauding our growth and suggesting that PayPal was worth $500m. When we raised $100m the next month our lead investor took the journals back of the envelope valuation as authorative. That March 2000 funding bought us the time we needed to make PayPal a success. Just as we closed the deal the bubble popped.” Source: Peter Thiel, Zero to One 2014

The best founders/visionaries like Thiel know these up cycles don’t last, and to outcompete others they need to raise lots of capital while it’s cheap. With that in mind, don’t expect them to chat to you about the risks to the capital you are being asked to provide!! #eyeswideopen

Demand is the red herring (#Captial Returns)

It is worth us asking ourselves the following question. If the 1998 outlook for fibre/mobile demand was so high (and has ultimately proved correct) why did we see such aggressive collapses in Nasdaq/telecom share prices in the 2000-2003 period? The answer is not to be found in a study of demand, but through a study of supply. A new technological advancement starts with a few maverick inventors and ends with Wall Street throwing every bit of capital it can at the opportunity.

With all incentivised to raise capital (corp execs wanting scale to build rollouts faster than peers and bankers wanting fees) there is every reason to see upsides for new products and services far clearer than downsides. Simplistically if demand is thought to be 10x, but this rises to 150x everyone (CEOs, bankers, shareholders, press, politicians) is uber-excited. But capital chases this potential demand aggressively and no one is being too picky about things like risk adjusted returns on capital. As such when the dust settles maybe 300x of supply was built to chase 150x of demand. The result is ROICs collapse, the money dries up and the harder questions start being asked… to which few perma-bulls have any answers. This is a capital cycle. This is what happened in 1997-2000, and looks to be repeating itself in a fashion today.

‘In virtually all financial innovations and investment fads, Wall Street creates additional supply until it equals and then exceeds market demand. The profit motivation of Wall Street firms and the intense competition among them render any other outcome unlikely. Seth Klarman, Margin of Safety, 1991

Everyone drinking the same Kool-Aid

The other crucial thing to understand about such cycles is that they are circular. In theory companies and the owners of their shares, and press are totally separate, thinking independently and critically. In non-extreme periods this is true, but in a booming capital cycle it is not. Most companies are looking at the stock market/and their peers for what to do next. The stock market in turn watches the companies for their next move. And the press acts as a supercharger connecting to the two, as Thiel notes.

Senior CEOs and lead analysts achieve a cult like status, where investors hang on their every word. Their views (guesstimates of the future – they are nothing more) become somehow the firm building blocks of all forecasts. Today it is Jensen Huang and Elon Musk, but in 1998 in London it was Chris Gent and Hans Snook (in the US maybe Bernie Ebbers).

The projections that Gent/Snook made in c.1999 about the dominance of mobile were 100% correct (on a 30-year view) but that did not stop the Vodafone share price falling from 450p at its March 2000 peak to a trough of 115p two years later. The price it still trades at some 24 years later! (NB. Many young investors might not realise that Vodafone also broke the index funds. At one stage being c.12% of the UK stock market thus forcing passive buyers to over-own it). These are messages today’s investors need to heed. This is not about being bearish, or cynical on something that has gone up a lot or is valued highly. It is about asking honest questions of others, and yourself, on capital deployment. What is being spent today? What are the genuinely realistic ranges of return possible on that capital? Also, which companies can/cannot change course, if ROICs turn out worse than expected. I.e. which companies have bet the house on a certain outcome, and which could pivot and survive. My views on which companies are well and badly positioned today we will look at in the next piece.

In the Appendices we show (helped by AI of course) the top 30 UK and US quoted companies as of March 2000. It’s an interesting reminder.

A word on career risk

When you visit your Wealth Manager, or they in turn question a Fund Manager they might invest with, ‘risk’ will be spliced, diced and debated in numerous different ways. There will be slides, factor risks and even colour codes! However, the biggest real risk to many portfolios, particularly at market extremes will never even be discussed. This is ‘career risk’.

It is often only felt subliminally, but it is very real and it plays a big part in providing the capital that fuels the later installation stage of capital cycles. It can also cost the end investor dearly.

Momentum, quarterly reporting and index inclusions are amongst the running pressures that force the hands of so many mainstream capital deployers who control $trillions. But peer pressure trumps them all. No single one of these later-cycle investors moves the needle alone, but collectively everyone does. Yet all are highly intelligent and consider themselves independent in thought (#ref Kool-Aid).

In 2016-20 we saw a huge weight of such capital allocated to pay up for ‘franchise businesses.’ Each decision to invest re-enforced by the resulting momentum that drove higher valuations proving their theories correct. Today’s consensus is to invest in AI or more index funds maybe? With active managers finding it hard to match indices, it is logical for allocators to deploy more to passive. This in turn will support new issuance, especially for companies with low free floats and fast index inclusion (e.g. SpaceX, Anthropic etc…).

Men think in herds… they go mad in herds, while they only recover their senses, slowly one by one” Charles Mackay

In a corporate world, having an outlier result vs. your peers is dangerous. For a few months fine, even a few quarters. Try it for a few years and see if you keep your job – you won’t. When cycles are short or confined to market sub-sets (like Netflix) differing views can co-exist and are even welcomed by corporate overlords. When a super capital cycle like this one comes along, almost all are forced to jump aboard. Interestingly, only then does the consistency bias kick in.

Consistency Bias

Humans find it hard to hold two conflicting views at the same time. As such investors don’t say “this looks crazy, but I’ll put 10% of my client capital into it to cover myself.” They want to buy some of what is hot to fit in, so they get busy rationalising it. Then they invest and make a little money, and as a result become fanboys. These weak holders drive up valuations, but they also play a part when prices fall later on. Without conviction or valuation back stops they will sell when they are losing money. Others then follow. This is momentum investing 101. It’s just disguised as something else right now…. and on steroids!

The eventual market saturation of Wall Street fads coincides with a cooling of investor enthusiasm. When a particular sector is in vogue, success is a self-fulfilling prophecy. As buyers bid up prices, they help to justify their original enthusiasm. When prices peak and start to decline, however, the downward movement can also be self-fulfilling.’ Seth Klarman, Margin of Safety. 1991

FOMO is just the same thing at a retail level. The reason the career risk point is perhaps more crucial is that the people making such decisions are senior and control $trillions. They have power and influence, so when they succumb to the up cycle, its success is seen to be ‘proven’ and re-enforced.

Remember that the same career risk/consistency bias applies to the companies also. Both to those at the centre of the technology change and those at the fringes. Oracle doesn’t want to sit by and watch others get rich on datacentres/AI. They want a piece of the action. Whether or not that decision is correct depends on the longer term returns they make on the capital invested. As an outsider to the company, you will assume they have done the work to have confidence in the future returns this will generate. They believe they have, but the assumptions behind their work might look a lot less believable 5 years on.

“There is nothing worse than watching your neighbour get rich” Charlie Munger

Dare you be a non-believer?

This heady cocktail of brilliant invention, imagination of its true potential, inspirational messiahs, and limitless capital creates a truly powerful, once in a lifetime draw. So powerful that few can resist the get-rich-quick mantra. The few that do are often older, so think they know better, or ‘too old’ to see how things can genuinely change. Either way the oversight brake a c.55-70y CIO might have had on a younger investment team is loosened. He is either so out of touch, as to get fired, or just keeps his head down. Other non-believers are treated like they are in Life of Brian. The result is that the young, and recently right, are mostly the voices we hear.

When the ducks quack feed ‘em

As an investor it always helps to know who you are buying from and why. Much analysis of this is done in secondary market investing. But in the Frenzy phase of a capital cycle this is more important than ever, yet it gets overlooked. Technology businesses by their very nature are loss making in their early years, earning their money (and value) further out. To make successful long-term outcomes more likely they need capital and they know it. The more competitive an industry is, the more they need (to outgun/outlast a competitor when building scale). Needless to say, if the industry is capital intensive the scale of capital required leaps further still. Oh, and in the same way investors want to buy shares when they are cheap, companies want to raise capital when it’s cheap too. That means they want high share prices and lots of capital raised at those prices. With all that in mind, don’t be expecting capital-raising CEOs to be giving you a balanced view of the future.

In that context Google’s recent equity raise stands out. This is not a company that looked like it needed equity. But with SpaceX raising $75bn, they did not want to be outgunned. So, taking a 2% dilution to get access to $85bn in equity is a logical step by a company trying to ensure its long-term dominance. Their rationale for them wanting to raise capital, and your decision to invest, however, need to be very different.

‘If you’ve been playing poker for half an hour and you still don’t know who the patsy is, it’s you!’ Warren Buffett

Setting the scene + Thanks

I hope this piece sets the scene for the framework I see when considering capital cycles. There is a great deal we can learn from the past. When something technologically new and significant happens there is an assumption by those at the sharp end that they are ground-breaking, therefore the old rules no longer apply. In technical matters this is likely true, but in the wave of capital allocation that follows and its consequences, it is not. Technological know-how might start the installation period of the cycle, but capital supply then amplifies it to epic proportions (the Frenzy).

When I decided to write this piece, I got in touch with a friend. Long since retired, he was a Senior TMT analyst throughout the whole of the 1995-2002 period. His role meant he was one of the cult-like figures of the time I refer to above. He also had amazing access to the senior company execs. His reflections helped me a great deal with some of what is above. In addition, he made a couple of other observations I think worth highlighting separately:

“If companies could get the capital, they invested. Availability of capital was key”

“In truth no one had any idea how big demand would be. What I have learnt is that you just cannot know the future”

“The CEOs were like gods, feted everywhere they went”

“It was hard to see a reason to be bearish”

“No single event marked the top, but the huge scale of M&A was the warning sign”.

Thank you ex-Analyst X for your time, reflections and friendship.

Signing off

In Part 2 we will look at how we might navigate the world as it is today, in 2026. Observing lessons from the past is easy with a little study. Working out how to apply them in the future will be more challenging! Let’s leave the last words to my new favourite author, Carlota Perez.

The full fruits of the technological revolutions that occur about every half century are only widely reaped with a time-lag.

Historically, those decades have brought the greatest excitement in financial markets, where brilliant successes and innovation share the stage with great manias and outrageous swindles. They have also ended with the most virulent crashes, recessions and depressions, later to give way, to a period of widespread prosperity, based on the potential of that particular set of technologies.

Financial capital plays a crucial role all along. It first supports the development of the technological revolution, it then contributes to deepen the mis-match leading to a possible crash, it later becomes a contributing agent in the deployment process once the match is achieved. Source: Technological Revolutions and Financial Capital, Carlota Perez

See you in Part 2!

Kind regards

Andrew + Team

Book sources:

The Hour Between Dog and Wolf, John Coates

Mastering the Market Cycle, Howard Marks

Capital Returns, Edward Chancellor

Capital Account, Edward Chancellor

Devil Take the Hindmost, Edward Chancellor

Extraordinary Popular Delusions and the Madness of Crowds, Charles Mackay

The Directors and employees of Holland Advisors may have a beneficial interest in some of the companies mentioned in this report via holdings in a fund that they also act as managers to.

Appendix
Fig.2: Largest UK companies by market cap, March 2000

Fig.3: Largest US companies by market cap, March 2000

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Furthermore, if your use of this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof. 10. Intellectual Property Rights and Licence The copyright, trade mark or any other intellectual property rights in the Website and the Information are owned by or licensed to Holland Advisors (London) Ltd. You may download or print out a hard copy of individual pages and/or sections of this Website provided you do not remove any copyright or other proprietary notices. Any downloading or other copying from this Website will not transfer title to any software or material to you. You may not reproduce (in whole or in part), transmit (by electronic means or otherwise), modify, link to or use for any public or commercial purpose this Website without the prior written permission of Holland Advisors (London) Ltd. Any rights not expressly granted in the Terms of Use are reserved. 11. Operation of the Website You should be aware that the internet, being an open network, is not secure. If you choose to send any electronic communications by means of this Website, you do so at your own risk. Holland Advisors (London) Ltd cannot guarantee that such communications will not be intercepted or changed or that they will reach the intended recipient safely. 12. Privacy Any personal data relating to you will be collected, used and recorded by us in accordance with current data protection legislation, the Terms of Use and our Privacy Policy. You must read our Privacy Policy as it forms part of the Terms of Use. 13. Governing law The Terms of Use are governed by the laws of England and Wales and the courts of England and Wales will have exclusive jurisdiction over any disputes arising under them. 14. Waiver If you breach the Terms of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms of Use. 15. Our details This website is owned and operated by Holland Advisors London Ltd. You can contact us at: Holland Advisors London Ltd, The Granary, 1 Waverley Lane, Farnham, Surrey, GU9 8BB. Updated and effective as of  31st March 2024
Disclaimer
Please read the following conditions of use of this website. This website is directed at high net worth experienced investors and institutional investors who understand the risks involved with the investments being promoted and it should not be relied upon by retail clients (as defined by Financial Conduct Authority). The information on this website is issued by Holland Advisors (London) Limited (hereafter referred to as “Holland Advisors”), a limited liability company (7431314) incorporated in England and Wales, which is authorised and regulated by the Financial Conduct Authority (FRN: 538932). This website is for information purposes only and does not constitute an offer or solicitation to buy or sell securities, funds or any other financial instrument. The information is directed inside the United Kingdom and is not directed at any persons in jurisdictions where it would be against local law or regulation.  In particular, information on this site is not directed at any person, partnership or corporation being resident in the United States of America. Holland Advisors disclaims all responsibility if you access or download any information in breach of any law or regulation of the country in which you reside. Information on this site The information provided does not constitute advice. Holland Advisors believes that the sources of the information in this website are reliable. However it cannot and does not guarantee, either expressly or implicitly, and accepts no liability for, the accuracy, validity, timeliness or completeness of any information or data (whether prepared by it or by any third party) for any particular purpose or use or that the information or data will be free from error. Holland Advisors does not undertake any responsibility for any reliance which is placed by any person on any statements or opinions which are expressed herein. Neither Holland Advisors nor any of its directors, officers or employees will be liable or have any responsibility of any kind for any loss or damage that any person may incur resulting from the use of this information. This does not exclude or restrict any duty of liability that Holland Advisors has to its customers under the regulatory system in the United Kingdom. All Information may be changed or amended without prior notice although Holland Advisors does not undertake to update this site regularly. Marketing Communications Documents on this site do not constitute investment research as they have not been prepared in accordance with UK legal requirements designed to promote the independence of investment research. Therefore, even if they contain research recommendations they should be treated as marketing communications and as such will be fair, clear and not misleading in line with Financial Conduct Authority rules. These communications are not personal recommendations to you and any opinions cited are subject to change without notice. Holland Advisors takes all reasonable care to ensure that the information on this site is accurate and complete; however no warranty, representation, or undertaking is given that it is free from inaccuracies or omissions. Documents on this site are based on, and contain, current public information, data, opinions, estimates and projections obtained from sources we believe to be reliable. Past performance is not necessarily a guide to future performance. The content of these documents may have been disclosed to the issuer(s) prior to dissemination in order to verify their factual accuracy. Investments in general involve some degree of risk, therefore Prospective Investors should be aware that the value of any investment may rise and fall and you may get back less than you invested. Value and income may be adversely affected by exchange rates, interest rates and other factors. The investments discussed on this website may not be eligible for sale in some states or countries and may not be suitable for all investors. If you are unsure about the suitability of an investment given your financial objectives, resources and risk appetite, please contact your financial advisor before taking any further action. Holland Advisors and/or its officers, directors and employees may have or take positions in securities, funds or derivatives mentioned on this site (or in any related investment) and may from time to time dispose of any such securities (or instrument). Holland Advisors manages these potential conflicts of interest internally via its compliance procedures. Fund Information Parts of this site may refer to Funds managed or advised by Holland Advisors. These are not solicitations to invest and any potential investors should refer to the “Our Funds” section of the website in order to learn more about these Funds and find out how and where to obtain the relevant full legal documentation. Linked Websites This site may be linked to third party websites or contain information provided by third parties. Holland Advisors does not make any representation as to the accuracy or completeness of such websites or information, has not and will not review or update such websites or information, and cautions browsers that any use made of such websites or information is at their own risk. Holland Advisors does not accept any liability arising out of the information contained on any linked website or Information provided by a third party and the use of such sites and information is at your own risk. This does not exclude or restrict any duty or liability that Holland Advisors has to its customers under the regulatory system in the United Kingdom. Indemnity You agree to indemnify and defend Holland Advisors, its affiliates and licensors, and the officers, directors, employees, and agents of Holland Advisors and its affiliates and licensors, from and against any and all claims, liabilities, damages, losses, or expenses, including legal fees and costs, arising out of or in any way connected with your access to or use of this website and the Information. Use of Cookies If you agree to these terms and conditions a “cookie” might be placed on your computer. A cookie is a packet of information that does not identify individual users of a website, but allows the collection of website activity (such as the number of users who visit our website, the date and time of visits, the number of pages viewed, navigation patterns, what country and what systems users have used to access the site). We can use this information for statistical purposes, which allows us to analyse and improve our website. The cookie will expire automatically after 6 months or you can manually remove cookies in your browser settings. Copyright, Trademarks and Other Rights Copyright, trademarks, database rights, patents and all similar rights in this site and the information contained in it are owned by Holland Advisors or relevant third party providers. You may use the Information and reproduce it in hard copy for your personal reference only. The information contained herein and any supplemental documentation provided is confidential and should not be copied, reproduced or redistributed without the prior consent of Holland Advisors. Governing Law You agree that your use of this site and any dispute arising from this use is subject to English law and you submit to the jurisdiction of the Courts of England & Wales.
Privacy Notice
This is the privacy notice of Holland Advisors London Ltd our company number is 07431314. Our registered office is at The Halt, Smugglers Way, The Sands, Farnham, Surrey, GU10 1NB.
Introduction
This notice describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you. In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’. This notice applies to personal data collected through our website www.hollandadvisors.co.uk. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
Data Protection Officer
We have appointed a data protection officer (‘DPO’) who is responsible for ensuring that our privacy policy is followed. If you have any questions about how we process your personal data, including any requests to exercise your legal rights, please contact our DPO, Claire Brunt at  claire@hollandadvisors.co.uk.
Personal data we process
1. How we obtain personal data The information we process about you includes information:
  • you have directly provided to us
  • that we gather from third party databases and service providers
  • as a result of monitoring how you use our website or our services
2. Types of personal data we collect directly When you use our website, you may provide personal data by submission of data by our Sign Up or Contact Us forms. This can be categorised into the following groups:
  • personal identifiers, such as your first and last names
  • contact information, such as your email address and your telephone number for communication
  • records of communication between us including messages sent through our website, email messages and telephone conversations
  • marketing preferences that tell us what types of marketing you would like to receive
3. Types of personal data we collect from your use of our services By using our website and our services, we process:
  • technical information about the hardware and the software you use to access our website and use our services, including your Internet Protocol (IP) address, your browser type and version and your device’s operating system
  • usage information, including the frequency you use our services, the pages of our website that you visit, whether you receive messages from us and whether you reply to those messages
  • your preferences to receive marketing from us; how you wish to communicate with us; and responses and actions in relation to your use of our services.
4. Our use of aggregated information We may aggregate anonymous information such as statistical or demographic data for any purpose. Anonymous information is that which does not identify you as an individual. Aggregated information may be derived from your personal data but is not considered as such in law because it does not reveal your identity. For example, we may aggregate usage information to assess whether a feature of our website is useful. However, if we combine or connect aggregated information with your personal data so that it can identify you in any way, we treat the combined information as personal data, and it will be used in accordance with this privacy notice. 5. The bases on which we process information about you The law requires us to determine under which of six defined bases we process different categories of your personal data, and to notify you of the basis for each category. If a basis on which we process your personal data is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information. 6. Information we process with your consent Through certain actions when there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, you provide your consent to us to process information that may be personal data. Wherever possible, we aim to obtain your explicit consent to process this information, for example, we ask you to agree to our use of non-essential cookies when you access our website. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us  claire@hollandadvisors.co.uk. 7. Information we process for the purposes of legitimate interests We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after having given careful consideration to:
  • whether the same objective could be achieved through other means
  • whether processing (or not processing) might cause you harm
  • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
  • improving our services
  • record-keeping for the proper and necessary administration of our business
  • responding to unsolicited communication from you to which we believe you would expect a response
  • preventing fraudulent use of our services
  • exercising our legal rights, including to detect and prevent fraud and to protect our intellectual property
  • insuring against or obtaining professional advice that is required to manage business risk
  • protecting your interests where we believe we have a duty to do so
How and when we process your personal data
8. Your personal data is not shared We do not share or disclose to a third party, any information collected through our website.
Use of information we collect through automated systems
9. Cookies Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit a website that uses them. They allow information gathered on one web page to be stored until it is needed for use at a later date. They are commonly used to provide you with a personalised experience while you browse a website, for example, allowing your preferences to be remembered. They can also provide core functionality such as security, network management, and accessibility; record how you interact with the website so that the owner can understand how to improve the experience of other visitors. Some cookies may last for a defined period of time, such as one visit (known as a session), one day or until you close your browser. Others last indefinitely until you delete them. Your web browser should allow you to delete any cookie you choose. It should also allow you to prevent or limit their use. Your web browser may support a plug-in or add-on that helps you manage which cookies you wish to allow to operate. The law requires you to give explicit consent for use of any cookies that are not strictly necessary for the operation of a website. 10. Personal identifiers from your browsing activity Requests by your web browser to our servers for web pages and other content on our website are recorded. We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
Other matters
11. Your rights The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at  http://www.knowyourprivacyrights.org 12. Communicating with us When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business. We may keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service. 13. Complaining If you are not happy with our privacy policy, or if you have any complaint, then you should tell us. When we receive a complaint, we record the information you have given to us on the basis of consent. We use that information to resolve your complaint. 14. Retention period Except as otherwise mentioned in this privacy notice, we keep your personal data only for as long as required by us to provide you with the services you have requested. 15. Compliance with the law Our privacy policy complies with the law in the United Kingdom, specifically with the Data Protection Act 2018 (the ‘Act’) accordingly incorporating the EU General Data Protection Regulation (‘GDPR’) and the Privacy and Electronic Communications Regulations (‘PECR’). 16. Review of this privacy policy We shall update this privacy notice from time to time as necessary.