Dec 2023: Frasers – Top of the class + Another double

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Frasers – Top of the class + Another double

December 2023 (£9.20)

                                                                                                                                                                                            

We have always felt our job was quite a simple one. We are here to try and make our fund investors and research clients’ money – we were never here to win popularity contests. Our work on Frasers has been a good test case of this distinction. For many years we have highlighted the depressed profits at the company and the potentially huge recovery we thought was coming. Frasers’ move away from discounting and more recent improving relationships with brands signalled future margins would be higher than the past. (#where else are they going to go). Our idea really was that simple, but a lot got in the way of other investors’ understanding of this issue. Now the picture is clear; Frasers £3bn Sports division is the UK’s most profitable retailer.

David Einhorn, a few years back spoke to why there was extreme value in certain parts of the stock market:

“Companies can report stupendous news and have very, very minimal share-price reaction to it. It’s not that the stocks are hated; there’s nobody actually listening. There’s nobody on the call, there’s nobody performing analysis, there’s nobody recommending the stock. There’s nobody there to buy the stock.” David Einhorn, Greenlight Capital, Real Vision Interview Sept 2021

In a few companies we research this is our experience also. The result is some remarkable investment opportunities. The focus we have on our role (i.e. to try and make investors money) seems lost by many others. Shortcomings in ESG policies, lack of Cadbury code adherence, less than perfect share liquidity or more often just a preconceived dislike of the management by institutional investors. All have been reasons why Frasers and a few other companies have never been properly considered by investors. In most of the group meetings we have attended with the company, we are one of a very small number of people actually trying to analyse and better understand the business. Whilst that situation is improving a little now, it is doing so from a very low base.

Travelling and arriving

We have started to pen a separate piece that reflects on the timing of when to buy unloved proven compounders. Our enthusiasm for finding a new one spills over into an immediate thought to purchase the shares, when often a little time could be left to lapse (and watch events unfold) first. That was likely the case with our first piece on Frasers, shown below. Identifying value at a starting price of £4 (in 2016) vs today’s price of £9.20 is no crime. However lower prices and far more angst was to come before a successful turnaround could be claimed as underway. Each bump in the road was seen by others as supporting evidence as to why they were right to despise Mike Ashley and this company so much. For us it was different, each bump offered a chance to invest more ahead of the recovery we felt was sure to come.

“Bad news doesn’t travel well” Anthony Bolton

Fig.1: Our first Sports Direct research piece

A screenshot of a news article Description automatically generated Source: Holland Advisors, Sports Direct – Pile ‘em high….with a smile, March 2016

What we have discovered about recoveries in Owner Manager businesses is that they take time to emerge (See Holland Views: Sports Direct – Engine Overhaul, January 2018). This is not by chance. It is because the quick fixes that hired-hand CEO types look for are of no interest to Owner Managers. Indeed, if your holding period is forever what is the point of a quick fix? Sadly, the inverse is true. If incentivised by share options that kick in two years from now you want profits up, no-matter how unsustainable that outcome might be. Real business reinvention takes time. Dear Charlie Munger understood human incentives better than almost anyone else, yet even he admitted he often still underestimated their impact.

Many Sports Direct research pieces of ours followed our ‘Pile ‘em high with a smile’ note. All made the same point; Margins were depressed and would recover when the company came out the other side of its re-invention period (i.e. towards premiumisation and away from discounting).

Fig.2: Frasers/Sport Direct past Margins

A graph with numbers and lines Description automatically generated Source: Holland Advisors: Frasers: He got you, didn’t he? Aug 2020 (Price: 350p)

We ask readers to look at the chart above which we have now shown numerous times. It shows the EBIT and gross margins Sport Direct achieved in its past. Having made 7-10% EBIT margin for a good period, they shrunk to c.4% for five long years. Now we would like you to compare the bars above to a figure of 16.2%. 16.2% is the EBIT margin level just reported by Frasers in its core UK sports division for the 6 months ending October 2023. (See extract from last week’s results in Appendix). I.e. this is directly comparable with the chart above. For years we have claimed in our research that a higher outcome margin would ultimately be achieved once efficiency returned and there was wider availability of third party branded stock in store… well here it is. Not only has it recovered it is 60% higher than before!

Top of the class

A few points on this margin level we think are worth making:

  • Last week we asked if management saw this margin level as the future run rate margin of this division. The answer from both CEO and CFO was an empathic ‘yes’
    • This margin was helped by more availability of third party brand inventory for full price sales. This is now the new normal. Indeed, there is more of this tailwind to come with other long-absent brands (e.g. North Face & Columbia) now re-joining the Sports Direct format. They follow the ringing public endorsements that the company has had from both Nike and Adidas.
  • This 16.2% makes Sports Direct (SPD) the highest margin UK large scale retailer!
    • Next online makes 15% and in store 11% EBIT margins. 60% of Next sales are online/40% in store.
    • We don’t know the scale of Sports Direct online sales in its sports division, but it will be much less than Next’s 60%. Aka SPD’s in-store margins are excellent.

The scale of this profit number/% needs to be acknowledged and reflected upon, especially by Frasers/Mike Ashley sceptics. Not only for the extent of its recovery, but also its absolute level vs the company’s long-term past and peers. This 16% EBIT margin is being achieved on a huge business, with c.£3bn of annual turnover. We think this should be headline grabbing stuff. Sadly, this country’s financial journalists who write such headlines were only interested when they could write about a corporate pantomime villain (Mike Ashley). Their interest in the genuine recovery and impressive profit performance of a UK market leading company is sadly far less it seems. We make no complaints about these journalistic shortcomings; their short termism has created our opportunity.

Fig.3: We asked in 2019 if Frasers operational efficiency could be regained?

A line graph with numbers and a line graph Description automatically generated with medium confidence Source: SPD & JD Sports/Holland Views: Underearning, under values and unloved, Sept 19 (270p)

Travelling and arrived

Another chart we think worth a revisit is that shown above. The UK sports margin recovery has been a function of two drivers. The first is the recovery in gross margins to 44%. Whilst this looks like a recovery to past levels, it is actually better than that. Today there is c.2% of gross margin headwind from the Game business now being consolidated. Thus, the look through gross margin comparable to the past is more like 46%. To us this is unsurprising considering the reduced level of discounting vs SPD’s past. Also for reference JD Sport’s gross margins are c.48%.

However, there is second driver of SPD’s better EBIT margins. Where Sport Direct (SPD) always stood out over JD Sports to us was in its efficiency. This we show in Fig.2 above. What we were observing in the 2019 piece where this chart extract originates (when the stock was mere 270p!) was Frasers then elevated opex. Frasers was carrying a great deal of extra opex in the business during the 2016-2019 years compared to its super-efficient past. This was for a variety of reasons including sizable acquisitions and the equally sizable provisions that often were made whilst such deals were being digested.

Crucially this week’s interim figures showed that opex as a percentage of sales was back to 28% in the Sports division. Thus, the combination of higher achieved gross margin due to better third party brand stock availability and regained efficiency levels has driven the new much higher level of profitability (+ 60% vs past). Interestingly however the opex/sales at the whole group level (i.e. including Premium Lifestyle and overseas was at c.32%). This is an interesting insight we think into the wider group’s future potential profitability. Today these other divisions are only making EBIT margins of 4-5%. What holds them back is higher depreciation charges as investments have been made in them, or depressed level of gross margin (Premium Lifestyle). If more scale can be achieved in the international division and some improvement in Premium Lifestyle gross margins the group’s wider efficiency will result in a good portion of these increased sales/gross profits falling down to the bottom line. This is something Mr Market is definitely not expecting.

Owner Managers and pragmatic investing

We have always been aware of the mission creep that we could be accused of as the Frasers investment story has morphed from ‘Sport Margin recovery’ to ‘Premium Lifestyle growth story’. Indeed, our scepticism on Flannels and Frasers has existed for some time. That there is some logic in the consolidation of this sector (full price third party fashion) we can see. That it is a replay of Mike Ashley’s original playbook in buying up distressed sports brands/retailers is also notable. The economics of shared sites between various Fraser formats, that landlords are now almost giving away and its group wide distribution efficiencies are also pretty clear. So, there is much going in the group’s favour.

We will also be honest that Mike Murray (MM) is not Mike Ashley (MA). He is not the Owner Manager we originally invested in. As our approach is so Owner-Manager obsessed, this creates some complexity/doubt in our level of conviction from this point. We confess that we find ourselves often looking for where MM might be falling short. In almost every exchange we have with him we experience the opposite. Also, we are somewhat fearful of being too wedded to an investment/business that in truth has now fully recovered as we hoped it would.

The complete rebuild of the company’s relationship with Adidas and Nike was surprising, improbable and now complete. Both of these companies have declared Frasers as a global strategic partner. Both too have also publicly and emphatically endorsed what Mike Murray has done at Frasers.

Did this change in strategy need MA to agree to the pivot away from discounting in the first place? Yes (#where else are they going to go). But taking the idea that a discount business can be a trusted brand distributor and executing upon it was a huge challenge. MM and team should be commended for their achievement of this and thus should have earned some investor trust.

Pragmatism we think is the way forward. We think there is great momentum with sports brands now being attracted to Frasers. The potential for the business in a world of better in-store selection and more full price sales is likely only just beginning to be seen. The rollout potential in Europe and further east is also significant when brand partnerships and opex efficiency are considered. If Premium Lifestyle performs strongly alongside that rollout we will be delighted, but such success is not discounted at all in today’s share price. Whilst MM is committed to that vision, we think pragmatism will rule the day. I.e. significant amounts of future capital are unlikely to be committed to Premium Lifestyle from here unless there are more tangible signs of success. That MM is guided daily by MA aides our trust in this capital allocation conclusion. Frasers/MA haters might find that a strange point maybe; after all MA once described to us his asset allocation policy as:

“throw mud at the wall and see what sticks” Mike Ashley

‘Trying stuff and keeping what works’ is an innovation approach we love to see in our owner managers. What we don’t want is a consistency bias tied to some believed but flawed ideology that throws more good money after bad. Pleasingly we see little sign of that in Frasers under MM/MA and Chris Wootton’s watchful eye. Premium Lifestyle is a ‘bet’ yes, but one where the odds of success and decision or not to keep committing capital we think are considered pretty carefully by the team.

The messy business of business

The business of investment like life is sometimes messy. It does not glide its way neatly across a spreadsheet. The business of understanding owner managed companies is even more messy. Cleary it is easier if a proven owner manager stays at the head of a company and stays in their lane of proven past success. Indeed, that exact scenario is why we’ve been so attracted to Ryanair as it approaches its industry endgame. But in truth this is a rarity.

More often we find owner managers that retreat from public/investors view. Their time spent with institutional investors they come to despise. They re-invent their job description to one that allows them to do what they love. I.e. run or heavily influence their business and to do so surrounded by people they respect and trust. With an acceptance of that complexity, we remain reassured by MA’s behind the scenes role at Frasers and impressed by each interaction we have with MM. Whilst the textbooks suggest poor corporate governance or even nepotism, our real life experience with these people suggests something very very different. Their combined experience, energy, and passion for this business we like a great deal. Their ingrained DNA of looking for competitor weaknesses and consolidating fragmented markets we find greatly appealing.

If the boom in UK Sports Direct’s profitability is followed by anything that looks like success in either a European rollout or success of the Premium Lifestyle offering, we think many other investors will line up to sing MM praises. We welcome that prospect, but also enjoy very much the margin of safety the low valuation the share offers us while we wait to see if it unfolds. This is the pragmatism of which we speak.

‘Next’ read across. Cherry on the cake

The other area that we think interesting for Frasers is the new Finance division. Courtesy of the Studio retail purchase Frasers now has a fully operational consumer lending arm (which made £37m in the last 6 months) The speed of take up of this credit product in just a few months since launch is very interesting for us to see.

Fig.4: Percentage of online sales taking up finance offering

A graph of performance on a black background Description automatically generated Source: Frasers investor presentation slides, December 2023

Whilst this 4-5% take-up across different facias is interesting, this is as a percentage of online transactions rather than all. If we assumed that 20% of group transactions are online for Frasers, this puts credit at 1% of total transactions. We note that Next’s finance arm turnover (a division that has been in place for c.30years) are c.5% of group’s sales. But these 5% of sales at Next drive a 18% profit contribution to the group, i.e. £170m of EBIT on £950m of credit sales. The scale of this division to Frasers is hard to know looking forward, but we sense it could make a strong contribution. An interesting reference point is that Next group has c.£5bn of annual sales, Fraser’s has almost exactly the same group sales at £5bn also (albeit with likely far less online).

Frasers shares have now trebled since their 2020 lows… What now?

As a trusted third party brand distributor, Frasers is now in a very strong position to consolidate the European sports retail market (again!). This is an interesting and arguably easily identifiable growth roadmap. Many a great rollout acquisition plan involved smaller less profitable players that can be consolidated for low prices into a bigger, more powerful parent. Frasers rollout potential in this regard actually looks much easier than many others who’ve been successful in other roll ups. This growth runway we are attracted to.

We must remind ourselves that the last time Frasers set about consolidating the European sports retail market it had the likes of Nike almost as a corporate enemy. Now it has their (and many other brands’) full support.

We are still being offered at great margin of safety in the valuation of the group today. Few investors we think have realised the now strong underlying profitability of the group’s sport retail business that we are discussing. This combined with rollout potential and a good share cancellation mentality has great appeal to us.

Napkin maths

Some simple napkin maths might be:

  • £3bn UK Sports retail sales at 16% EBIT margin =£480m
  • £1.3bn of International sales at 10% margin =£130m
  • £1.1bn of Premium Lifestyle sales at 8% Ebit margin =£90m
  • Finance PBT at 50% of Next’s level =£85m (run rate already £74m!)

EBIT/PBT = £785m

This is no forecast looking for future accuracy, it is just a guestimate of underlying earnings power. We have not calculated Debt/Interest etc. The group is very cash generative and also has equity stakes in other businesses roughly equal to its debt.

So, if £785m is what we think you might get, what do you have to pay for that? Today Frasers Market Cap (post buy backs and share cancelations) is £4.1bn. That is 5.2x EV/EBIT on £785m. The above EBIT’s by division assume no growth of sales in any division, nor any property profits. But they do assume that International and Premium Lifestyle EBIT margins double from their current levels. Were that not to occur our look through EBIT would be c.£110m lower. The EV/EBIT would still only be 6x (£4.1bn/£675m). This seems far too cheap for us.

We awarded Frasers, the “Top of the Class” award in our title. We did so for its record Sports Retail EBIT margin just reported, that is now higher than all other scale UK retailers. But how does this profit stream valuation compare to the Manchester City of retail – Next Plc. Helpfully Next also has £5bn of annual group sales (the same as Frasers). Next’s PBT is also comparable to our napkin number for Frasers above, having reported a PBT last year of £870m. Next also likes to buy back shares with excess capital, has a profitable finance division and like Frasers is pretty much unlevered. Arguably the only big difference between Frasers and Next is that of market valuation. For Next’s £5bn of turnover and c.£870m of PBT our friend Mr Market pays £10bn i.e. more than twice the price of Frasers. Um…?

The investment superpowers that control seemingly most of the globes non-index equity investing capital (i.e. franchise styled investors) will easily justify such a valuation difference due to the better “quality” of Next vs Frasers. To a point we agree. Indeed, we have always been happier to buy Next at prices way above those implied by our Frasers purchases. However, beauty is in the eye of the beholder. Frasers fresh revelation as to the whopping levels of profitability now being achieved in its core sports division just made that “quality” perception gap much harder to justify we suggest. Sustaining such profit margins and adding a little growth (International) and margin improvement (Premium Lifestyle) would likely see perceptions change we think.

“A lot of people think that quality has to do with low volatility, like highly predicable, but quality business are companies that are able to earn high returns on capital on a sustained basis. That’s it.” David Einhorn

Allocate + another double (or treble)

We ask the sharp eyed to compare the price and market cap figures at the top of this note with the ones shown in the March 2016 piece extract (Fig.1). Frasers share price is up 128% since that first piece (915p/401p). Frasers market cap by contrast is only up 69% (£4.05bn/£2.385bn). Right there is the difference between smart capital allocation and not. Any investor in Frasers today jumping forward another 5years and assuming an EV/EBIT of say 10-12x might assume to double their investment. Potential growth in the rollout of the business and ongoing astute capital allocation in buy backs will likely result in a far greater investor return than a mere 100% from a re-rating we suggest. Another treble…?

In Closing

Frasers remains to us a fascinating study of both entrepreneurism and re-invention. Its has broken many an established rule along the way. We think it also highlights many of the failings of institutional investing and governance. We are delighted to have seen the potential in this business when others would not. The insights into the business, and more importantly into the people that run it, we have gained along the way have been crucial. Today these insights give us an ongoing advantage over the ever-sceptical outsider investor. That, and an increasing and large margin of safety in its very low valuation give us plenty of reason to stay invested.

One day maybe growth will be more fully realised and the valuation more appropriate for the high ROIC, innovation and great capital allocation this company delivers. If it does, we will consider having a less positive view. We suspect that around that time other investors might consider the company ‘investable’… maybe they will even call it a “franchise”!! Until then we remain fans.

We bought right….we will sit tight.

With kind regards

Andrew Hollingworth

The Directors and employees of Holland Advisors may have a beneficial interest in some of the companies mentioned in this report via holdings in a fund that they also act as managers to.

Appendix

 Source: Frasers Group FY24 Interim Results, December 2023

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Operation of the Website You should be aware that the internet, being an open network, is not secure. If you choose to send any electronic communications by means of this Website, you do so at your own risk. Holland Advisors (London) Ltd cannot guarantee that such communications will not be intercepted or changed or that they will reach the intended recipient safely. 12. Privacy Any personal data relating to you will be collected, used and recorded by us in accordance with current data protection legislation, the Terms of Use and our Privacy Policy. You must read our Privacy Policy as it forms part of the Terms of Use. 13. Governing law The Terms of Use are governed by the laws of England and Wales and the courts of England and Wales will have exclusive jurisdiction over any disputes arising under them. 14. Waiver If you breach the Terms of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms of Use. 15. Our details This website is owned and operated by Holland Advisors London Ltd. You can contact us at: Holland Advisors London Ltd, The Granary, 1 Waverley Lane, Farnham, Surrey, GU9 8BB. Updated and effective as of  31st March 2024
Disclaimer
Please read the following conditions of use of this website. This website is directed at high net worth experienced investors and institutional investors who understand the risks involved with the investments being promoted and it should not be relied upon by retail clients (as defined by Financial Conduct Authority). The information on this website is issued by Holland Advisors (London) Limited (hereafter referred to as “Holland Advisors”), a limited liability company (7431314) incorporated in England and Wales, which is authorised and regulated by the Financial Conduct Authority (FRN: 538932). This website is for information purposes only and does not constitute an offer or solicitation to buy or sell securities, funds or any other financial instrument. The information is directed inside the United Kingdom and is not directed at any persons in jurisdictions where it would be against local law or regulation.  In particular, information on this site is not directed at any person, partnership or corporation being resident in the United States of America. Holland Advisors disclaims all responsibility if you access or download any information in breach of any law or regulation of the country in which you reside. Information on this site The information provided does not constitute advice. Holland Advisors believes that the sources of the information in this website are reliable. However it cannot and does not guarantee, either expressly or implicitly, and accepts no liability for, the accuracy, validity, timeliness or completeness of any information or data (whether prepared by it or by any third party) for any particular purpose or use or that the information or data will be free from error. Holland Advisors does not undertake any responsibility for any reliance which is placed by any person on any statements or opinions which are expressed herein. Neither Holland Advisors nor any of its directors, officers or employees will be liable or have any responsibility of any kind for any loss or damage that any person may incur resulting from the use of this information. This does not exclude or restrict any duty of liability that Holland Advisors has to its customers under the regulatory system in the United Kingdom. All Information may be changed or amended without prior notice although Holland Advisors does not undertake to update this site regularly. Marketing Communications Documents on this site do not constitute investment research as they have not been prepared in accordance with UK legal requirements designed to promote the independence of investment research. Therefore, even if they contain research recommendations they should be treated as marketing communications and as such will be fair, clear and not misleading in line with Financial Conduct Authority rules. These communications are not personal recommendations to you and any opinions cited are subject to change without notice. Holland Advisors takes all reasonable care to ensure that the information on this site is accurate and complete; however no warranty, representation, or undertaking is given that it is free from inaccuracies or omissions. Documents on this site are based on, and contain, current public information, data, opinions, estimates and projections obtained from sources we believe to be reliable. Past performance is not necessarily a guide to future performance. The content of these documents may have been disclosed to the issuer(s) prior to dissemination in order to verify their factual accuracy. Investments in general involve some degree of risk, therefore Prospective Investors should be aware that the value of any investment may rise and fall and you may get back less than you invested. Value and income may be adversely affected by exchange rates, interest rates and other factors. The investments discussed on this website may not be eligible for sale in some states or countries and may not be suitable for all investors. If you are unsure about the suitability of an investment given your financial objectives, resources and risk appetite, please contact your financial advisor before taking any further action. Holland Advisors and/or its officers, directors and employees may have or take positions in securities, funds or derivatives mentioned on this site (or in any related investment) and may from time to time dispose of any such securities (or instrument). Holland Advisors manages these potential conflicts of interest internally via its compliance procedures. Fund Information Parts of this site may refer to Funds managed or advised by Holland Advisors. These are not solicitations to invest and any potential investors should refer to the “Our Funds” section of the website in order to learn more about these Funds and find out how and where to obtain the relevant full legal documentation. Linked Websites This site may be linked to third party websites or contain information provided by third parties. Holland Advisors does not make any representation as to the accuracy or completeness of such websites or information, has not and will not review or update such websites or information, and cautions browsers that any use made of such websites or information is at their own risk. Holland Advisors does not accept any liability arising out of the information contained on any linked website or Information provided by a third party and the use of such sites and information is at your own risk. This does not exclude or restrict any duty or liability that Holland Advisors has to its customers under the regulatory system in the United Kingdom. Indemnity You agree to indemnify and defend Holland Advisors, its affiliates and licensors, and the officers, directors, employees, and agents of Holland Advisors and its affiliates and licensors, from and against any and all claims, liabilities, damages, losses, or expenses, including legal fees and costs, arising out of or in any way connected with your access to or use of this website and the Information. Use of Cookies If you agree to these terms and conditions a “cookie” might be placed on your computer. A cookie is a packet of information that does not identify individual users of a website, but allows the collection of website activity (such as the number of users who visit our website, the date and time of visits, the number of pages viewed, navigation patterns, what country and what systems users have used to access the site). We can use this information for statistical purposes, which allows us to analyse and improve our website. The cookie will expire automatically after 6 months or you can manually remove cookies in your browser settings. Copyright, Trademarks and Other Rights Copyright, trademarks, database rights, patents and all similar rights in this site and the information contained in it are owned by Holland Advisors or relevant third party providers. You may use the Information and reproduce it in hard copy for your personal reference only. The information contained herein and any supplemental documentation provided is confidential and should not be copied, reproduced or redistributed without the prior consent of Holland Advisors. Governing Law You agree that your use of this site and any dispute arising from this use is subject to English law and you submit to the jurisdiction of the Courts of England & Wales.
Privacy Notice
This is the privacy notice of Holland Advisors London Ltd our company number is 07431314. Our registered office is at The Halt, Smugglers Way, The Sands, Farnham, Surrey, GU10 1NB.
Introduction
This notice describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you. In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’. This notice applies to personal data collected through our website www.hollandadvisors.co.uk. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
Data Protection Officer
We have appointed a data protection officer (‘DPO’) who is responsible for ensuring that our privacy policy is followed. If you have any questions about how we process your personal data, including any requests to exercise your legal rights, please contact our DPO, Claire Brunt at  claire@hollandadvisors.co.uk.
Personal data we process
1. How we obtain personal data The information we process about you includes information:
  • you have directly provided to us
  • that we gather from third party databases and service providers
  • as a result of monitoring how you use our website or our services
2. Types of personal data we collect directly When you use our website, you may provide personal data by submission of data by our Sign Up or Contact Us forms. This can be categorised into the following groups:
  • personal identifiers, such as your first and last names
  • contact information, such as your email address and your telephone number for communication
  • records of communication between us including messages sent through our website, email messages and telephone conversations
  • marketing preferences that tell us what types of marketing you would like to receive
3. Types of personal data we collect from your use of our services By using our website and our services, we process:
  • technical information about the hardware and the software you use to access our website and use our services, including your Internet Protocol (IP) address, your browser type and version and your device’s operating system
  • usage information, including the frequency you use our services, the pages of our website that you visit, whether you receive messages from us and whether you reply to those messages
  • your preferences to receive marketing from us; how you wish to communicate with us; and responses and actions in relation to your use of our services.
4. Our use of aggregated information We may aggregate anonymous information such as statistical or demographic data for any purpose. Anonymous information is that which does not identify you as an individual. Aggregated information may be derived from your personal data but is not considered as such in law because it does not reveal your identity. For example, we may aggregate usage information to assess whether a feature of our website is useful. However, if we combine or connect aggregated information with your personal data so that it can identify you in any way, we treat the combined information as personal data, and it will be used in accordance with this privacy notice. 5. The bases on which we process information about you The law requires us to determine under which of six defined bases we process different categories of your personal data, and to notify you of the basis for each category. If a basis on which we process your personal data is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information. 6. Information we process with your consent Through certain actions when there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, you provide your consent to us to process information that may be personal data. Wherever possible, we aim to obtain your explicit consent to process this information, for example, we ask you to agree to our use of non-essential cookies when you access our website. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us  claire@hollandadvisors.co.uk. 7. Information we process for the purposes of legitimate interests We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after having given careful consideration to:
  • whether the same objective could be achieved through other means
  • whether processing (or not processing) might cause you harm
  • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
  • improving our services
  • record-keeping for the proper and necessary administration of our business
  • responding to unsolicited communication from you to which we believe you would expect a response
  • preventing fraudulent use of our services
  • exercising our legal rights, including to detect and prevent fraud and to protect our intellectual property
  • insuring against or obtaining professional advice that is required to manage business risk
  • protecting your interests where we believe we have a duty to do so
How and when we process your personal data
8. Your personal data is not shared We do not share or disclose to a third party, any information collected through our website.
Use of information we collect through automated systems
9. Cookies Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit a website that uses them. They allow information gathered on one web page to be stored until it is needed for use at a later date. They are commonly used to provide you with a personalised experience while you browse a website, for example, allowing your preferences to be remembered. They can also provide core functionality such as security, network management, and accessibility; record how you interact with the website so that the owner can understand how to improve the experience of other visitors. Some cookies may last for a defined period of time, such as one visit (known as a session), one day or until you close your browser. Others last indefinitely until you delete them. Your web browser should allow you to delete any cookie you choose. It should also allow you to prevent or limit their use. Your web browser may support a plug-in or add-on that helps you manage which cookies you wish to allow to operate. The law requires you to give explicit consent for use of any cookies that are not strictly necessary for the operation of a website. 10. Personal identifiers from your browsing activity Requests by your web browser to our servers for web pages and other content on our website are recorded. We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
Other matters
11. Your rights The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at  http://www.knowyourprivacyrights.org 12. Communicating with us When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business. We may keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service. 13. Complaining If you are not happy with our privacy policy, or if you have any complaint, then you should tell us. When we receive a complaint, we record the information you have given to us on the basis of consent. We use that information to resolve your complaint. 14. Retention period Except as otherwise mentioned in this privacy notice, we keep your personal data only for as long as required by us to provide you with the services you have requested. 15. Compliance with the law Our privacy policy complies with the law in the United Kingdom, specifically with the Data Protection Act 2018 (the ‘Act’) accordingly incorporating the EU General Data Protection Regulation (‘GDPR’) and the Privacy and Electronic Communications Regulations (‘PECR’). 16. Review of this privacy policy We shall update this privacy notice from time to time as necessary.